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WordPress Website Support

WordPress Website Maintenance and Support packages

WordPress sites need to be constantly updated, not only to keep everything working but also, to ensure the latest security patches are installed to keep hackers, spammers and malicious code out.

Our WordPress maintenance support packages ensure your WordPress and WooCommerce sites are kept updated with the latest updates soon after they are released. We test all major updates on our development servers before applying them to customer sites.

Select WordPress Standard or MAX for normal WordPress sites. If your site is a WordPress site running an ecommerce store then you should select one of the WooCommerce support packages.

Service Provisioning: Monthly support is purchased for one month in advance and your first eligible month of support will be on the first day of the following month if you order on or before the fourteenth (14th) day of the current month. For all orders placed on the fifteenth (15th) or after your first eligible month will be on the first day of the second following month.

WordPress
Standard

£22.50per month

  • For AfroDigital sites only
  • Scheduled system updates
  • Scheduled security updates
  • Free hacker recovery
  • Email Tickets support
  • Weekly FULL site backups
  • 1 FREE monthly restore

WordPress
MAX

£35per month

  • Available to all customers
  • Scheduled system updates
  • Scheduled security updates
  • Email Tickets support
  • Daily FULL site backups
  • 2 FREE monthly restore
  • 2 FREE content updates
  • Advanced site security
  • Free hacker recovery
  • FREE SSL certificate
  • FREE CDN setup

WooCommerce
Standard

£35per month

  • For AfroDigital stores only
  • Scheduled system updates
  • Scheduled security updates
  • Free hacker recovery
  • Email Tickets support
  • Weekly FULL site backups
  • 1 FREE monthly restore

WooCommerce
ULTIMATE

£50per month

  • Available to all customers
  • Scheduled system updates
  • Scheduled security updates
  • Email Tickets support
  • Daily FULL site backups
  • 2 FREE monthly restore
  • 2 FREE content updates
  • Advanced site security
  • Free hacker recovery
  • FREE SSL certificate
  • FREE CDN setup

Service Provisioning: Monthly support is purchased for one month in advance and your first eligible month of support will be on the first day of the following month if you order on or before the fourteenth (14th) day of the current month. For all orders placed on the fifteenth (15th) or after your first eligible month will be on the first day of the second following month.

Buy One Hour Support

One hour support time slots bring prime WordPress support to clients who do not have a currently active maintenance package.

The two options below provide access to the same support, the difference being the turnaround time. If your updates will require a lot of work, you may need to buy more than one hour.

  • One Hour Support Standard orders are fulfilled within 3 working days of your order
  • One Hour Support Priority orders are completed within 1 working day.

One Hour Support - Standard

£501 Hour Job - Done in 3 days

  • 1 hour expert support
  • Before & After backup
  • Updates the WordPress system
  • Updates all plugins
  • Updates site security & firewall
  • Web space virus scan
  • General housekeeping & tidy up
  • 3 working days turnaround

One Hour Support - Priority

£1001 Hour Job - Done in 1 day

  • 1 hour expert support
  • Before & After backup
  • Updates the WordPress system
  • Updates all plugins
  • Updates site security & firewall
  • Web space virus scan
  • General housekeeping & tidy up
  • 1 working day turnaround

One Off Design Updates

One off design options offer prime WordPress design to clients who do not have a currently active MAX or ULTIMATE maintenance package.

The two options below provide access to the same level of design expertise, the difference being the turnaround time.

  • One-Off Design Standard orders are fulfilled within 4-5 working days of your order
  • One-Off Design Priority orders are completed within 2 working days.

One-Off Design - Standard

£754-5 days

  • Professional design and development
  • Add a new plugin to your site
  • Get a new page created
  • Add a new feature or function
  • Update copy or content
  • Optimise image sizes
  • 4-5 working days turnaround

One-Off Design - Priority

£1251-2 days

  • Professional design and development
  • Add a new plugin to your site
  • Get a new page created
  • Add a new feature or function
  • Update copy or content
  • Optimise image sizes
  • 1-2 working days turnaround
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